Terms of Service

Accounts

• You must be at least 16 years old and give accurate information.
• Keep your password and authenticator recovery codes safe. You are responsible for activity on your account and your API keys.
• Tell us right away at [email protected] if you think your account has been compromised.
• One person or organization per free account. Do not create accounts to get around plan limits.

Your content

You keep all rights to the documents and files you upload or create. You give us permission to store, process, convert and transmit them only as needed to provide the service to you, including sending them to people you choose and to AI service providers when you use AI features. We do not claim ownership of your content and we do not use it to train AI models.

You are responsible for having the right to upload and share your content and for keeping your own copies of anything important.

Acceptable use

Do not use DocsBat to:

• break the law, or infringe anyone's intellectual property, privacy or other rights;
• forge signatures, impersonate others, or create misleading or fraudulent documents;
• send spam or unwanted signature requests;
• upload malware, or content that exploits or harms children;
• probe, scan or test our systems without written permission, or bypass rate limits, plan limits or security controls;
• overload the service, resell it without permission, or scrape it.

We may remove content or suspend accounts that break these rules.

Plans and billing

• Free: a free plan with daily and monthly limits shown on the Pricing page.
• Pro subscription: billed monthly in advance through Stripe and renews automatically until you cancel.
• AI credits: each plan includes monthly AI credits that reset each month. Credit packs are a one time purchase. Credits have no cash value, cannot be transferred and expire when your account is deleted.
• Storage add-ons: extra storage in blocks, billed monthly until you remove them. If you go over your storage, you cannot add files until you free up space or add storage.
• Pay as you go API: each account gets free API calls every month. If you turn on pay as you go, calls beyond the free allowance are billed monthly in arrears at the published rates.

Prices are shown before you buy and may not include taxes, which are added where required. We may change prices with at least 30 days notice; the change applies from your next billing period.

Cancellation and refunds

You can cancel Pro or storage add-ons at any time from Account settings or the billing portal. You keep access until the end of the period you paid for, and you are not charged again. Pay as you go usage up to the date you turn it off is still billed.

Payments are non-refundable except where the law requires a refund, or where we decide to issue one, for example after a billing mistake or an outage that stopped you using what you paid for. Contact us within 30 days of a charge if you think it is wrong.

E-signatures

DocsBat gives you tools to send, sign and record electronic signatures, with an audit trail and a sealed certificate of completion. Electronic signatures are recognized in many places, including under the ESIGN Act and UETA in the United States, eIDAS in the European Union and electronic commerce laws in Canada. However:

• Some documents cannot be signed electronically, or need special formalities such as witnesses, notarization or a qualified signature. Wills, some real estate and family law documents, and court documents are common examples.
• It is your responsibility to decide whether an electronic signature is right for your document and to confirm the identity of your signers.
• We are not a party to your agreements and we do not give legal advice.

AI features

AI answers, summaries, translations and drafts can be wrong or incomplete. Check them before you rely on them, especially for legal, financial or medical matters.

Availability and changes to the service

We work to keep DocsBat available and secure, but we do not promise it will be uninterrupted or error free. We may change or remove features. If we remove a paid feature you rely on, we will give you reasonable notice and a pro rata refund of any prepaid amount for it.

Warranty disclaimer

To the extent the law allows, DocsBat is provided "as is" and "as available", without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose and non infringement. Some places do not allow these exclusions, so some may not apply to you.

Limitation of liability

To the extent the law allows, DocsBat and its suppliers are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, arising from your use of DocsBat.

Our total liability for any claim relating to DocsBat is limited to the greater of the amount you paid us in the 12 months before the claim, or 100 US dollars.

Nothing in these Terms limits liability that cannot be limited by law, such as liability for fraud, or for death or personal injury caused by negligence.

Termination

You can stop using DocsBat and delete your account at any time in Account settings. We may suspend or close an account that breaks these Terms, puts others at risk, or has not paid, and we will give notice where it is reasonable to do so. After closure, your data is deleted as described in the Privacy Policy. Sections that by their nature should survive termination, such as payment obligations, disclaimers and limitation of liability, continue to apply.

Governing law and disputes

These Terms are governed by the laws of Ontario, Canada, without regard to conflict of law rules. The courts located in Ontario, Canada have exclusive jurisdiction, except that you may also have the right to bring a claim in the courts where you live if your local consumer law gives you that right. Before starting a claim, please contact us so we can try to resolve it informally.

Changes to these Terms

We may update these Terms. If a change is material, we will update the effective date and tell you by email or in the app at least 30 days before it takes effect. If you keep using DocsBat after that, you accept the new Terms; if you do not agree, you can cancel and delete your account.

Contact

Email [email protected]. We reply within 30 days, and usually much sooner.